Last updated: 11 October 2026
Support for the Meta Quest apps published by Simam Digital Ltd. Email support@simamdigital.com and a person will read it — we aim to reply within two working days. There is no ticket number and no queue to join.
It helps if you tell us which app, which headset, and what you were doing when it went wrong. If the app crashed, the time it happened is useful too.
How each app handles your data is set out on our app privacy page.
Free, for Meta Quest 3, Quest 3S and Quest Pro. Up to four players online.
EverWorld needs to know the shape of your room. Run Space Setup in your headset (Settings → Physical Space → Space Setup), let it scan the room, then start the app again. If you have moved to a different room since the last scan, run it again — the headset is still using the old one.
About two metres by two metres of clear floor. Move anything you would not want to walk into. You stay in your own room the whole time, so the space you can see is the space you have.
Voice needs microphone permission: Settings → Apps → EverWorld → Permissions. You can play without it; you just will not be heard.
Both of you need to be online, in the app, and Meta friends. Invitations go through the Horizon system, so if your presence is hidden in your Meta account settings the invitation cannot reach you. A session holds four players; a fifth cannot get in.
A mixed-reality app for people in the same room. It needs a headset with passthrough and a completed room setup.
Discover XR lines two headsets up using a shared anchor, and that needs both headsets to have scanned the same room. Run Space Setup on both, in the room you are actually standing in, then rejoin. A room with very little visual detail, or one that has changed a lot since the scan, can stop the alignment taking.
Same answer: run Space Setup, then restart the app. If scene permission was refused the first time, turn it back on in Settings → Apps → Simam Discover XR → Permissions.
Check the join code with the person who created the party — codes are short and expire with the party. A party holds eight people. Everyone needs a working internet connection; a headset on a restricted office or school network is often the problem.
The headset connects straight to the address you give it, so it has to be a direct video or
stream URL — HLS (.m3u8), DASH (.mpd), MP4 or WebM — and
not the web page a video is embedded in.
Voice needs microphone permission. Check Settings → Apps → Simam Immersive Video → Permissions and turn the microphone on, then rejoin the party.
Anything to do with buying, installing, updating or refunding an app is handled by Meta, not by us — we have no access to your store account. Use the Meta Horizon Store's own help for that. Everything about how an app behaves once it is running, we can help with.
Our shared apps put you in a live space with other people, and we cannot moderate a voice conversation as it happens. You can mute, leave, and report or block someone through the Meta Horizon tools in your headset, which is the only route that can act on a Meta account. If something serious happened in one of our apps, tell us as well and we will look at what we can change in the app itself.
support@simamdigital.com, or use the form on our contact page.
Simam Digital Ltd, 2 Windhill Road, Wakefield WF1 4BG, United Kingdom.